KOKIDO Warranty Information KOKIDO warrants its electric vacuums and robotic cleaners against manufacturing defects for a period of 1 year from the date of purchase by the consumer. We offer a 30-day warranty for replacement of missing or broken parts on arrival. The limited warranty does not cover: 1 Normal wear and tear (e.g., brush, rake, filter, filter bag, roller, accessories). 2 Accidental damage. 3 Improper use against instructions or rating plate. 4 Damage due to lack of maintenance. 5 External factors (transit, weather, electrical outages, power surges). 6 Improper conditions (water temperature, storage, charging environment). 7 Negligence, misuse, or careless operation. 8 Non-compliance with the operating manual. 9 Use of non-genuine parts or accessories. 10 Faulty installation or unauthorized repairs. Registration of an Inquiry Scan the QR code or complete the online contact form, or email [email protected]. Information Required: 1 Product name and model number. 2 Serial number. 3 Description of the issue. 4 Photo and/or video of the failure. 5 Proof of purchase (invoice/receipt). Once received, an agent will generate an after-sales service number and process your request. Contact Information 1 Telephone: 866-661-3389 2 Email: [email protected] 3 Website: www.kokido.com/customer-service-contact-form4