Skip to content

Testimonials

4.8
Out of5 Stars
Overall rating of 22,368 1st-party reviews
5 Stars
20,016
4 Stars
1,853
3 Stars
257
2 Stars
52
1 Star
190

Read our reviews showcasing our customer's experience with our company, outlining our commitment to service and a happy customer. We are dedicated to customer feedback and reviews to listen to our customers and provide the best service possible.

We appreciate our customers taking the time to share their experiences and look forward to working with you.

Leave Us Feedback
View Filters
5 out of 5 stars
Trish Reardon - June 4, 2024

They have what you need for spas, pools and patio. They also carry exercise equipment

Response from the owner - June 4, 2024

Thank you, Trish!

5 out of 5 stars
Eulojio Ortega - June 4, 2024

Exceptional customer service. Had a problem with a pool cover and they went above and beyond to make it right.

Response from the owner - June 4, 2024

After doing some research on this one, it sounds like the store took care of you. We hope to see you again the near future.

5 out of 5 stars
Jimmy Ballard - June 2, 2024

Very helpful and kind got ur parts even worth out buying the pool there

Response from the owner - June 2, 2024

Thank you, Jimmy!

5 out of 5 stars
Rick Drew - June 2, 2024

I had to pick up some pool supplies and drove around 30 miles to get here - it's the only "local" place that had everything I needed. Walked in the door and there were three or four sales people looking at me. My first thought was "Great, now I have to deal with pushy salespeople." Nope. Guy walks up to me, asks me what I need, I tell him. He grabs a cart and shows me where everything is, tells me the ...

I had to pick up some pool supplies and drove around 30 miles to get here - it's the only "local" place that had everything I needed. Walked in the door and there were three or four sales people looking at me. My first thought was "Great, now I have to deal with pushy salespeople." Nope. Guy walks up to me, asks me what I need, I tell him. He grabs a cart and shows me where everything is, tells me the different options, and was really helpful. No upselling, add-on selling, no pressure, just genuinely helpful. The entrance in in the back - kind of strange. So when you park in back that corner door is the main entrance!

Response from the owner - June 2, 2024

Thank you, Rick!

5 out of 5 stars
Maria A. - June 2, 2024

The only place we put our trust without pool needs. We've been other places unfortunately they have proven to be untrustworthy. Thank you to The Great Escape for your great service!

1 out of 5 stars
Quietwing - June 1, 2024

When I went in they said they would have to get back to me, took my name and number and never called. Guess business is so good they can turn a sale down.

Response from the owner - June 1, 2024

We're very sorry to hear that. It's very possible that your information got misplaced. Is there any chance you can call the store and ask for Micky, the store manager? We will be glad to help.

4 out of 5 stars
Daniela Nihiser - June 1, 2024

Been going here for more than 20 years. Whole family gets all our outdoor furniture & aquatic needs here. We wouldn't go anywhere else.

Response from the owner - June 1, 2024

Thank you, Daniela!

5 out of 5 stars
Phallon N. - June 1, 2024

Everyone is very nice and very helpful. I would definitely recommend them to anyone who is needing anything for outdoors!

5 out of 5 stars
Tom Hill - June 1, 2024

Out go to place for pool equipment. Friendly staff always willing to help

Response from the owner - June 1, 2024

Thank you, Tom!

5 out of 5 stars
Sadie B. - June 1, 2024

I had found a patio set/fire table online so I went to our local Bloomington, Il store for help. Seth gave me all the time I needed to order exactly what I wanted and then spent the time on the computer showing me the cushions to go with the set and allowed me time to take pics, text and decide. All the patience in the world to make me happy, elated, with my purchases. It is always good when leave a...

I had found a patio set/fire table online so I went to our local Bloomington, Il store for help. Seth gave me all the time I needed to order exactly what I wanted and then spent the time on the computer showing me the cushions to go with the set and allowed me time to take pics, text and decide. All the patience in the world to make me happy, elated, with my purchases. It is always good when leave a retailer feeling good about the entire session/purchase.

Powered by Multitouch WebReviews

Leave Us a Review

We've found that customer reviews are very helpful in keeping our business thriving. We would truly appreciate a review from you!

Visit your preferred site to leave a review or comment.